What Guests are Saying About Hotel Belleclaire

If going to upper west side great location, more adequate rooms and reasonable price.

Sare and Edward are the best doormen around! Expect help with anything you can think of. I had a huge oversized instrument but had no issue getting it around with their help.

POSITIVE - The room was spotless, with freshly laundered towels and a perfectly made bed—a much-needed break after all those walks in Manhattan. And the best part? The showers were always hot, even in winter! Plus, it was super close to the subway, so getting around was a breeze. NEGATIVE - Upon checkout, I accidentally left behind a few items and contacted Kevin Hong, Director of Rooms, who requested my credit card for the courier service. I specifically provided my American Express card for this purpose. However, on February 20, I received a fraud alert from American Express for a charge of $*.—the exact amount of my nightly hotel fees, which had already been charged to my Capital One card on February 17. This means the hotel ran my American Express card again without authorization for charges I had already paid. Despite fully paying for my 5-night stay through Capital One Travel, the hotel inexplicably charged me again at checkout. I only noticed after reviewing my transactions and had to confront them about it. While they reversed the charge, they provided no valid explanation—just a dismissive excuse about “miscommunication.” Guests shouldn’t have to double-check statements for unauthorized charges. Monitor credit card transactions carefully when staying here. The front desk staff frequently remain engrossed in their computers, failing to acknowledge or greet passing guests. Unless you make the conscious effort to draw their attention, you will likely be disregarded—even when standing directly in front of them. My husband simply requested to borrow a single fork, but he was told that staff approval from a supervisor was required. Despite the request, no one followed up, leaving him with no choice but to purchase a box cutlery from CVS. Requiring supervisor approval for something as basic as a fork is excessive, but the real issue was the complete lack of follow-through. This level of service is disappointing and far from the hospitality one would expect from a reputable hotel.

This hotel was beautiful, clean, comfortable, and convenient! Located perfectly for a home base for our adventures, just a short walk to the subway. The staff was friendly and accommodating. The cafe has delicious and convenient food. The $10/person/day vouchers to the in-house cafe and restaurant were a nice bonus. We were also pleasantly surprised by how little traffic noise we heard from our room.