What Guests are Saying About Hotel Belleclaire

There is so much to recommend this hotel but unfortunately our experience was pretty frustrating. A month before our trip I called the hotel directly to confirm that the room we planned to book would accommodate a rollaway bed for our child - and was told it would. The day before our reservation was to begin, still in the free cancellation period, I again called the hotel to confirm and reserve a rollaway bed - and was told the information had been added to our booking - no problems. When we arrived, we confirmed at check in we wanted a rollaway bed, and tried to wait before going to our dinner reservation for it to be delivered. We finally had to leave, but encountered staff in the hallway with the bed, on the way to our room, and confirmed that some furniture would need to be removed from the room to accommodate it. Was told it would be no problem. Finally, returned late from dinner with a tired 4 year old to no rollaway bed in the room! A call to guest services informed us “your room size cannot accommodate a rollaway bed”! This was so frustrating as I had gone out of my way to confirm this multiple times and now it was too late to change our reservation. Staff did come to deliver the bed and remove the one piece of furniture at that point - but the whole experience seemed unnecessarily stressful.

We paid for this hotel as part of a package holiday which included a cruise with Carnival. So upon checking out I was given a $120 bill for facilities charges even though the hotel was pre paid. I asked about this and was told it was for the up keep of the gym. I wasn’t even told they had a gym. Pure theft when you’re not told this before hand and I had no choice but to pay as they had my debit card details. Apart from been robbed $120 on checkout the hotel was ok and in a decent location.

This is right on broadway which makes it very convenient. A lot of restaurants in the vicinity. The service is great as well. All the staff is really friendly. Though at times they forget to send you items you may have requested to you room. Asked for an iron and ironing board and never got it. The rooms are probably the size of a shoe closet. It barely fits a bed. Not ideal if you are with family. The rooms look directly into the window of adjoining building, so you cannot keep your window shades open and rely on room lights all the time. Would definately not recommend to families. Those on business, maybe as your last option.

Location, location, location. Couldn't have asked for better! The room was a bed. The iron missing, the bathroom drain slow, and the shower gel empty. The last two were corrected. The $10 bakery coupon was a plus as well as the flatbread. The service in the bar was nice.