What Guests are Saying About Hotel Belleclaire

POSITIVE - The room was spotless, with freshly laundered towels and a perfectly made bed—a much-needed break after all those walks in Manhattan. And the best part? The showers were always hot, even in winter! Plus, it was super close to the subway, so getting around was a breeze. NEGATIVE - Upon checkout, I accidentally left behind a few items and contacted Kevin Hong, Director of Rooms, who requested my credit card for the courier service. I specifically provided my American Express card for this purpose. However, on February 20, I received a fraud alert from American Express for a charge of $*.—the exact amount of my nightly hotel fees, which had already been charged to my Capital One card on February 17. This means the hotel ran my American Express card again without authorization for charges I had already paid. Despite fully paying for my 5-night stay through Capital One Travel, the hotel inexplicably charged me again at checkout. I only noticed after reviewing my transactions and had to confront them about it. While they reversed the charge, they provided no valid explanation—just a dismissive excuse about “miscommunication.” Guests shouldn’t have to double-check statements for unauthorized charges. Monitor credit card transactions carefully when staying here. The front desk staff frequently remain engrossed in their computers, failing to acknowledge or greet passing guests. Unless you make the conscious effort to draw their attention, you will likely be disregarded—even when standing directly in front of them. My husband simply requested to borrow a single fork, but he was told that staff approval from a supervisor was required. Despite the request, no one followed up, leaving him with no choice but to purchase a box cutlery from CVS. Requiring supervisor approval for something as basic as a fork is excessive, but the real issue was the complete lack of follow-through. This level of service is disappointing and far from the hospitality one would expect from a reputable hotel.

Two very different customer service experiences. On check in, the woman helping us could not have been more gracious and welcoming. She really went out of her way. Conversely, the next morning I came down to the lobby to read around 5:30 am. There is a small lounge room just off the lobby that people were reading in the previous afternoon. The light was off in the room, so I asked the night desk clerk if I could have the light turned on. He replied “ I don’t turn it on until 6. “ I politely said I was hoping to read until the bakery opened. He again said the same thing. I asked if he “couldn’t “ or “wouldn’t” turn the light on. He replied “I just don’t.” The next morning at 5:30 am, a man was reading a newspaper in the lounge room with the light on. Unfortunately it’s easier to remember the jerk night clerk versus the extremely gracious check in person.

The room was renovated and very good. The staff were helpful and polite. The rest of the hotel was quite dated. One elevator was out of order for the three nights I was there. The breakfast was a $10 voucher for a drink and a croissant downstairs but there was always a long queue so I didn't use it.

The room was renovated and very good. The staff were helpful and polite. The rest of the hotel was quite dated. One elevator was out of order for the three nights I was there. The breakfast was a $10 voucher for a drink and a croissant downstairs but there was always a long queue so I didn't use it.