What Guests are Saying About Hotel Belleclaire

This is right on broadway which makes it very convenient. A lot of restaurants in the vicinity. The service is great as well. All the staff is really friendly. Though at times they forget to send you items you may have requested to you room. Asked for an iron and ironing board and never got it. The rooms are probably the size of a shoe closet. It barely fits a bed. Not ideal if you are with family. The rooms look directly into the window of adjoining building, so you cannot keep your window shades open and rely on room lights all the time. Would definately not recommend to families. Those on business, maybe as your last option.

Standard room and bathroom were very small, no tea or coffee making facilities in room. Rather basic for the price.

Tivemos vários problemas com o alarme de incêndio, o que não nos permitiu dormir em 2 das 6 noites contratadas, mesmo com um preço bem alto de hospedagem. O maior destaque positivo vai para o atendimento do recepcionista Sean, que sujeito agradável e simpático, nunca fui tão bem atendido em um hotel como fui pelo Sean. Esse rapaz merece virar gerente do hotel, de tão atencioso e simpático, além de prestativo! A nota baixa vai para o quarto, extremamente barulhento, isolamento acústico fraco, além do problema do alarme de incêndio sem qualquer reparação pelo gerente Benedict. Parabéns ao Sean, obrigado.

POSITIVE - The room was spotless, with freshly laundered towels and a perfectly made bed—a much-needed break after all those walks in Manhattan. And the best part? The showers were always hot, even in winter! Plus, it was super close to the subway, so getting around was a breeze. NEGATIVE - Upon checkout, I accidentally left behind a few items and contacted Kevin Hong, Director of Rooms, who requested my credit card for the courier service. I specifically provided my American Express card for this purpose. However, on February 20, I received a fraud alert from American Express for a charge of $*.—the exact amount of my nightly hotel fees, which had already been charged to my Capital One card on February 17. This means the hotel ran my American Express card again without authorization for charges I had already paid. Despite fully paying for my 5-night stay through Capital One Travel, the hotel inexplicably charged me again at checkout. I only noticed after reviewing my transactions and had to confront them about it. While they reversed the charge, they provided no valid explanation—just a dismissive excuse about “miscommunication.” Guests shouldn’t have to double-check statements for unauthorized charges. Monitor credit card transactions carefully when staying here. The front desk staff frequently remain engrossed in their computers, failing to acknowledge or greet passing guests. Unless you make the conscious effort to draw their attention, you will likely be disregarded—even when standing directly in front of them. My husband simply requested to borrow a single fork, but he was told that staff approval from a supervisor was required. Despite the request, no one followed up, leaving him with no choice but to purchase a box cutlery from CVS. Requiring supervisor approval for something as basic as a fork is excessive, but the real issue was the complete lack of follow-through. This level of service is disappointing and far from the hospitality one would expect from a reputable hotel.